On
a recent day home feeling under the weather, I got
the chance to watch daytime TV. One show’s topic
that caught my attention was: What do
other people think of us? A group of
women were featured who for various reasons weren’t
getting the kind of results they wanted in their dating
lives.
Here
was Linda, who was very attractive, who had 12 first
dates in the last 12 months and zero second dates.
Linda couldn’t figure out why. So, the show
set her up on dates with four different men then had
them talk about their experiences. The consensus from
the men was that Linda liked to talk about herself…
a lot. And when the men were with her, they didn’t
really feel that she was with them—or that they
were important, or even present.
For
business professionals (and singles), there’s
an important lesson from Linda’s dating experience.
To get someone’s attention, to get someone to
listen to us—we have to listen to them first.
We have to connect. As speakers (and daters), we have
to show an interest in our listeners.
Connecting
is NOT talking about ourselves or our topic.
Connecting
is a two-way exchange of energy, interest,
and attention.
A
SUPERSTAR Speaker Connects With Her Audience
Here
are five questions to ask that will help you connect
better with your audiences. (I’m going to leave
the dating comparisons behind.) Think of these questions
as homework, to help you prepare for important presentations.
Your effort will set you apart from other business
speakers.
-
What
is the audience demographic: age range, education,
role in the organization?
-
What
do they already know about your topic?
-
What
concerns might they have about your topic?
-
What
do they want to learn or know about?
-
How
can they use the information that you provide?
Now,
you might be wondering: How do I get all this information?
You might be thinking that you’ve got enough
to worry about just putting your presentation together.
Here is where you get to separate yourself from the
everyday business presenter to become the SUPERSTAR
presenter.
The
SUPERSTAR presenter goes above and beyond the everyday
presenter in that he or she thinks about the audience,
and how the audience will best connect with the information
that is to be presented.
Here
are five ways that the SUPERSTAR does her homework:
-
Uses her detective skills to find people who have
presented to the same audience and asks them the
above questions.
-
Calls
a colleague who works with some of the future audience
members and finds out what she needs to know.
-
Gets
the names of the audience members and sends an introductory
email with a few questions.
-
Calls
a few of the audience members.
-
Sets
a preliminary meeting to meet with the group and
learn first-hand what their concerns are, then develops
the presentation with their concerns in mind. Anytime
you are trying to influence or sell to an audience,
use this strategy.
By
using the information she found, the SUPERSTAR presenter
can’t help but connect and be relevant and engaging
as she gives her presentation.
Now,
what happens when you have to run or host a meeting?
Can you use some of the same skills and questions
to prepare? The answer is yes! Here’s how to
run a meeting like a SUPERSTAR using proper meeting
host etiquette.
Six
Tips for Hosting a Great Meeting
1.
Recognize that hosting a meeting is like hosting party.
Greet people and refer to them by name just as you
do with your friends. Many large meetings use nametags
(get the new kind that clip or stick on without destroying
fabric). People love hearing their names--- pronounced
correctly, of course! This will create a personable
and friendly environment. Introduce guests to people
they don’t know and make them feel like they
are already one of the crowd. Many people are intimidated
attending a new meeting for the first time. Try to
make it a warm, friendly experience for them.
2.
Give your guests permission and time to network.
One of the major reasons cited for attendance and
membership of professional associations is to make
new business contacts. However, many people who attend
are uncomfortable starting conversations with strangers
or introducing themselves.
Designate
5 or 10-minutes at your meeting for introductions
at each table when all people are seated. Ask each
person to give a 30-second introduction that includes
their name, company, and why they came to the meeting.
This will put everyone on equal ground and will limit
the extroverts from overtaking the conversation and
give the introverts permission to introduce themselves.
It also will add to the friendliness factor and can
allow for a more intimate experience. This is especially
important for large meetings.
3.
It’s all about your guests.
Have you ever been to a meeting where the host got
up to speak and all she did was talk about herself?
I don't think there's anything that will turn off
your participants and guests more than a long-winded
egotistical monologue. The gracious host always mentions
the accomplishments of others. Make your members,
guests, and volunteers feel valued. Remember to publicly
praise and privately make any suggestions for improvement.
4.
Make sure that your audience can see and hear you.
Your podium is the focal point of the room. Everyone
should be able to see it from where they are sitting.
Request a room setup that allows for the greatest
number of people to be able to see the front without
straining their necks or having to move their chairs.
If you are using AV equipment, make sure the screen
is also at the front of the room. Make it easy for
people to see the entire program.
If you are using a microphone, meeting host etiquette
requires that you test it before your guests arrive,
not while they are there. If it is a handheld or stationary
microphone, you'll need to know how far away from
your mouth it should be. If it's a clip on lavaliere
style, make sure it's on the outside of your clothing
and doesn't rustle against fabric or jewelry. Have
someone go to the different sections of the room and
make sure that the volume is appropriate—Testing
one, two, and three.
5.
Never abandon the podium.
As the meeting host, your role is to man the podium
and never let it get lonely. Why? Because the podium
is the main focal point of the room. If you abandon
the podium, you'll abandon your audience. As you introduce
a speaker, wait until she comes up to the podium.
Think of the podium as a runner's baton—you
pass the baton with a handshake to your speaker. Then,
you go sit down. When the speaker is finished, you
rise; go back up to the podium and the speaker passes
the baton back to you—again with a handshake.
6.
Remember your manners and say “please”
and “thank you”. Back to the gracious
host business: When you ask your audience to do something,
say “please”. As in “Please help
me welcome our speaker, Jane Smith.” Then, lead
applause for Jane. When Jane is finished speaking
and you come back to the podium, you can say something
like, “Let's thank Jane for her great presentation.”
Again, lead applause and thank Jane.
Now
my friend, you are prepared to give SUPERSTAR presentations
and host a great meeting. Here’s to your success!
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About the Author
Dana
Bristol-Smith is the founder of Speak for Success, an
organization that works with companies that want their
people to communicate with confidence and credibility.
You can email Dana at:dana@speakforsuccess.net
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