This
Seminar examines two more conflict strategies,
Postponing and Compromise. But first, an observation
about the structure of conflict that might shed
some light on recurring battles in your life:
All
conflicts have two major components.
One is the content of the conflict—the specific
issue being argued. The other part has to do with
the relationship between you and the other person.
Very often it's the relationship component of
a conflict that you are attempting to accelerate
when you pick a fight over a relatively minor
content issue. For example, let's say you are
in a dispute with the manager of another department
over the deadline for a report. That's the content
part of the conflict. The underlying struggle
has to do with which of you gets to make the decision,
so the conflict is being used to define how you
relate to each other. Here's another example:
You and your mate are arguing about how to discipline
your child. One of you wants a lengthy restriction
of privileges, the other prefers a serious discussion
of the offense followed by some extra chores.
That's the content. The relationship part of the
conflict revolves around whose discipline decisions
take precedence. Settling the content issue in
either one of these examples ought to be fairly
easy. However, if unresolved, the relationship
component of the conflict merely rests on "idle"
until fueled by a new issue.
Now
for the conflict strategies:
Postponing
Postponing is putting off until tomorrow what
neither you nor the other person is prepared to
deal with today. It differs from avoiding (which
we examined in a previous Seminar) in that postponing
is a low-level, handshake type of preliminary
agreement. The ability to jointly agree to put
off dealing with a conflict until you have cooled
off, are more rested, or have your facts straight
requires control and skill. Postponement works
best when two conditions are present: First, be
sure to acknowledge the emotional content of the
conflict even while deferring other issues to
a later time. "I can see you're upset, however
. . ." Second, when you postpone dealing
with a conflict, do so openly and in collaboration
with the other person. Postponing is a strategy,
not an escape hatch, so before going your separate
ways, establish the time and place of your next
contact.
What
to Say:
Postponing requires agreement, so say something
like: I'm simply not up to this right now, are
you? Can we meet tomorrow?—or—I think
we're both too upset to be effective. Let's talk
on Friday, after we've had a few days to calm
down.
Cautions:
Postponement
does not work well if the other person thinks
he's being put off, never to return to the issue.
Vague statements such as, "we'll have to
work on this later," or "let's all try
harder to get along," are give-aways that
the person making the statement has no intention
of voluntarily coming back to the conflict issue.
When you are in a conflict and hear statements
like these coming from the other person, strongly
reaffirm your commitment to resolving the conflict
and insist on setting a date and time for doing
so.
Don't
postpone a conflict when everyone demonstrates
the energy and desire to resolve it immediately.
If you postpone (or let the other person postpone)
without good reason, you run the risk of wasting
a valuable resource—emotional investment.
Compromise
This is a middle-of-the-road strategy that gets
everyone talking about the issues and moves you
closer to each other and to a resolution. In compromise,
each person has something to give and something
to take. Compromise is most effective when issues
are complex and power balanced. Compromise can
be chosen when other methods have failed and when
both you and your opponent are looking for middle
ground, willing to exchange concessions. It almost
always means giving up something in order to attain
part of what you want. Negotiation and bargaining
are complementary skills.
What
to Say:
Set the negotiating stage by saying something
like: Obviously, we have different opinions. What
is the bottom line for you?—or—We're
each going to have to give a little in order settle
this issue. Let's see what we can come up with.
Cautions:
Compromise
works best when both you and the other person
are "right," but simply have different
values or opinions. It doesn't work well at all
when one side is clearly wrong. You wouldn't advise
an employee or colleague to compromise with sexual
harrassment.
Before
entering into a compromise, be clear in your own
mind concerning which of your needs and wants
are negotiable and which are not.
See
WomensMedia Conflict Management Series: