Delegation
can be a tricky business. You don't want to simply
"dump" distasteful work on someone else -- but you
do need to make sure every job gets done, and some
don’t need to be done by you. And delegating can become
a particularly sensitive issue when it is lateral
-- asking a colleague, freelance consultant, family
member, or friend for help. But by approaching delegation
in the right way -- with a formalized agreement about
your goals and how the project should proceed -- you
can make the experience productive for both parties.
1.
Consider Individual Strengths and Weaknesses
When delegating a job to an individual, keep in mind
the person's talents, area of specialization, and
schedule. Make sure you are delegating to someone
who can successfully complete the task at hand. Handing
a job off to someone who is missing a key ingredient
-- time, skills, resources, experience, or willingness
-- will only frustrate you both.
2.
Match Challenge to Ability Level
The quickest way to turn someone off to a delegated
job is to give that person an assignment that is substantially
below his or her skill level. Delegate a project to
the most junior person capable of successfully completing
the job.
3.
Use Delegation as a Developmental Tool
Delegate interesting projects in addition to drudgery.
You will wear out your team members if you only give
them the "dregs." Use delegation to help others grow
and expand their skills, as well as to get menial
chores done. If you challenge your delegates today,
you'll be able to give them more difficult assignments
in the future (without worrying that they will be
overburdened!)
4.
Keep a Delegation Log
There's nothing more frustrating than handing a job
over to someone and forgetting that you delegated
it, or WHEN you delegated it, or when it was DUE BACK
to you. Keep track of what projects you give to whom.
You don't want to wake up at 3 a.m. thinking, "Oh
no -- did I ask my web master to update my newsletter
yet?" We all suffer from absentmindedness at times,
so write it down!
5.
Specify a Target Date or Deadline
Don't ever hand a job off with the instructions, "I
need this back when you finish." Give a firm deadline
along with the assignment. Although the ultimate responsibility
for completion of the job lies with you, you don't
want to waste time chasing after the appointed surrogate
saying, "When will you be done?"
6.
Break the Task Into Chunks
Since the ultimate responsibility for completing a
delegated project does lie with you, it's not the
best policy to wait until two days before the deadline
to see what kind of progress your assistant is making.
Set milestones or interim deadlines for completing
sections of the project. When you break a job up into
smaller "bite-sized" pieces, it's much easier to handle.
Also, you have set up a series of natural follow-up
points throughout the project. Instead of showing
up the day of the final deadline, you can check in
with your team member at each interim deadline for
a status report.
7.
Require Progress Reports
You should never not have to guess how far along a
project has progressed. Ask your people to REPORT
their progress at regular intervals -- these milestones
are often the perfect time for a meeting or written
report. They allow you to discuss any problems the
person has run into, any additional resources he/she
might need, and make any adjustments to your project
schedule.
8.
Agree on End Results
Similarly, you shouldn't have to guess what kind of
a finished product your assistant will hand you when
the final deadline comes around. Communicate what
end result you expect before you delegate the job.
Give your helpers enough to go on so they don't have
to keep coming back and asking you for more information
every step of the way. The whole point behind delegation
is to save you time -- and that doesn't happen if
you're always on the phone or in meetings clarifying
your intent.
9.
Avoid Micro-Managing
Once your assistant has a firm grasp of the expected
end result, allow the individual enough freedom to
decide HOW to accomplish the job. Delegation is not
about micro-managing -- it's about letting go of a
job you didn't need to do in the first place.
10.
Be Generous with Recognition
Give credit where credit is due! No one likes to work
hard on a job for someone else and receive none of
the glory. And your team will work harder for you
in the long run if you give them ample praise.
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Ramona Creel is a Professional Organizer
and the founder of OnlineOrganizing.com -- "A world
of organizing solutions!" Visit www.onlineorganizing.com
for organizing products, free tips -- and even get
a referral for a Professional Organizer near you.
And be sure to pick up a copy of "Ten Easy Ways To
Organize Your Home" for more information on cleaning
out the clutter. (Copyright 2000, Ramona Creel)